RETURNS POLICY

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We try to photograph products clearly and to describe items accurately so my customers are satisfied that they receive what was described on my site. I trust my manufacturers to provide a product that matches what is described on my site.

 

My manufacturers do not accept returns for anything other than products that are damaged in shipping. Unfortunately, because this is presently a very small business, I can't pay the costs of return shipping.

 

If your items were purchased in my shop and they were damaged in shipping, you can return them for a store credit, by contacting me at customercare@nathanielbartonart.com within 7 days of the date of delivery.

 

You can order your return shipping label directly from me by telling me the reason for your return, and providing the SKU# of the item you are returning. (You can find the SKU# on my website or on the receipt you received.) Your shipping label will arrive in your email inbox within 2 business days and/or be available at Canada Post when you arrive at the post office.

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Upon receiving your damaged item we will issue a replacement of the damaged item you purchased.

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I do not accept returns of commissioned drawings and paintings.